Support

Last updated: August 3, 2026
Official channel: suporte@precepte.com.br

About the app

• Name: Precepte
• Purpose: educational and administrative management of medical residency programs (schedules, attendance, evaluations, and communication).
• Platforms: Web (HTTPS), iOS (App Store), and Android.
• Product URL: https://precepte.com.br/
• Not: a clinical app for diagnosis, prescribing, or patient records.

How to get help

1. Access or account issues: email suporte@precepte.com.br with the account email and institution name.
2. Academic/operational program questions: contact your institution’s coordination (Precepte does not replace local governance).
3. Account deletion: email suporte@precepte.com.br. If your app version offers it, also use Perfil → Excluir minha conta (current in-app Portuguese label).

Response time

We reply on business days. Security incidents or widespread outages are prioritized.

Legal documents

• Privacy Policy
• Terms of Use

App Store Connect / stores

Use these public HTTPS URLs (no login) in store listings — canonical host precepte.com.br:

• Privacy (PT primary): https://precepte.com.br/privacy/
• Privacy (EN): https://precepte.com.br/en/privacy/
• Terms: https://precepte.com.br/terms/ · EN
• Support: https://precepte.com.br/support/ · EN

app.precepte.com.br is a future/alternate host (DNS not configured yet). Do not use it on the ASC listing until DNS + deploy exist.